We hope you will love your purchase. However, if something isn't quite right, we are happy to accept cancellations and returns on most items within 28 days of delivery. Please notify us of your intention to return an item within 14 days of receiving your order, and return it within a further 14 days.
NON-RETURNABLE ITEMS
Due to their bespoke or made-to-order nature, we are unable to accept returns or cancellations on the following:
- Bespoke products made to your requested design, size or specification
- Made-to-Measure blinds and curtains
- Fabric by the metre and fabric samples
- Linen bows
- Seasonal and limited-edition products (where stated in the product description)
- Wall art
- Candles
Faulty items
We take great pride in the quality and craftsmanship of our products. In the unlikely event that your order arrives damaged or develops a fault through normal use, please contact us as soon as possible.To help us resolve the issue quickly, faulty items should be reported within 5 days of delivery, together with photographs where possible.
Fabric orders
Please inspect all fabrics carefully before cutting, washing or using them. We are unable to accept returns or provide compensation for fabrics that have been cut or altered after delivery, including where a fault is discovered after cutting.
Things to know
- Items must be unused and returned in their original condition, with all packaging and tags intact.
- We reserve the right to refuse a refund if a returned item does not meet our returns requirements.
- Unless an item is faulty or has been sent in error, return postage costs are the responsibility of the customer.
- We recommend obtaining proof of postage and appropriate transit cover, as we cannot be held responsible for items lost or damaged during return transit.
Need to Return an Item?
To arrange a return or report a fault, please contact us at info@avlen.co.uk and we will be happy to assist.
