Delivery & Returns

handmade and handsewn small business uk

Handmade for you

All our products are handmade to order to avoid fabric waste and ensure every piece receives the care it deserves. Because each item is crafted individually, your order may take a little longer but we promise it will be worth the wait.

Our lead time

  • BESPOKE BLINDS & CURTAINS

    Our current lead time for bespoke blinds and curtains is 2–4 weeks. Delivery charges vary depending on product type, size, and weight.

  • FABRICS & SAMPLES

    Fabric by the metre and fabric swatches are dispatched within 1–3 working days.
    Fabric samples are shipped free of charge.

  • OTHER HANDMADE PRODUCTS

    All other products are made to order to minimise waste. These items are handmade and dispatched within 5–7 working days.

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Delivery Information

  • Standard UK Mainland Delivery — £4.99
    Most orders are dispatched via Royal Mail 48‑hour service. If your parcel exceeds standard weight or size, we will use an alternative courier such as UPS, Parcelforce, or Evri.

    Please ensure your delivery address is complete and correct at checkout. We cannot be held responsible for undelivered or lost parcels due to incorrect address details.

    During seasonal periods, slight delays may occur. If your order has not arrived a few days after the expected delivery window and you believe it may be lost, please contact us within 2 weeks of receiving your dispatch confirmation so we can investigate promptly.

    We are not responsible for delays outside our control and may not be able to send a replacement until the courier investigation is complete.

Cancelation & Returns

  • While we hope you’ll love your purchase, we understand that sometimes things don’t work out. We gladly accept cancellations and returns on most products within 28 days of delivery.

    Please contact us within 14 days to notify us, and return the item within a further 14 days.

    Exceptions

    The following items cannot be cancelled or returned:

    • Bespoke items (custom design or size)
    • Made‑to‑measure blinds and curtains
    • Fabrics and samples cut specifically for you
    • Wall Art (delicate items)
    • Linen bows (made in your chosen bespoke colour)
    • Seasonal products (see product description)
    • Candles (delicate items)

    Faulty Products

    We take great pride in our craftsmanship, but mistakes can happen. If your item arrives faulty or becomes faulty shortly after use through no fault of your own, please contact us immediately. Faulty items must be reported within 5 days of receiving your order.

    For fabrics sold by the metre, please inspect them before cutting or using. We cannot accept returns on cut fabrics, even if a fault is later found.

  • Things To Know

    • Items must be unused and returned in their original condition and packaging.
    • We reserve the right to refuse a refund if the item does not meet our returns criteria.
    • Returns must be sent at the customer’s own cost.
    • Please retain proof of postage, as we cannot be held responsible for loss or damage during transit.

    If you need to return an item or report a fault, please email us at info@avlen.co.uk.